frequently asked questions

Please know that a valid debit/credit card is required to secure a booking. Cards are not charged at the time of booking but will be held securely via Stripe.

We do not store your credit card details on our computer system. When you enter your card, it goes directly to Stripe, which locks your real card number in a secure digital vault and gives us a randomised code (called a token). We use this safe code to process your payments. Your real card information is safe and cannot be stolen from our system.

Initial Appointments - $120

Follow-up Appointments- $95

Opening Special - all appointments are $95

First (Initial) appointments are up to 75 minutes and follow-up appointments are 60 minutes in duration.

All appointments are booked, paid-for, re-scheduled and cancelled online through this website.

We understand that illness and schedule changes happen. Please know that you are free to cancel or reschedule your appointment (without cost) up to 4 hours before your appointment.

Late Cancellations: please note that appointments cannot be cancelled or rescheduled less than 4 hours before an appointment and will be charged the full consultation fee.

If a patient has not arrived for an appointment after 20 minutes, the patient will be considered a no-show and will be charged the full appointment cost.

Please note that appointments should be rescheduled / cancelled if the patient or any person at the patient’s residence is presenting with Cold or Flu symptoms.

Please note that cancellations and rescheduling are permitted up to 4 hours before a scheduled appointment (without cost).

Most conditions require a minimum of three appointments and it is advised to initially book two appointments - preferably within one week of each other, if possible.

Appointments are limited. Patients who are finding it difficult to schedule an appointment can join an online waitlist through the Appointment page and will be notified via text when a cancellation occurs.

Patients will be asked to fill-in a brief Consent and Intake form when booking their first appointment. This helps to keep admin down to a minimum and allows more time during the appointment for treatment.

Please note that it will only have to be done once.

Patients will receive an appointment reminder email one day prior to the consultation and a reminder text within two hours of the appointment

Clothing

Please note that in many cases, there will be no need to remove clothing, however, in some cases it will be necessary to access specific areas. In these cases, the patient will be advised of the locations and consent will be asked. Please wear loose, comfortable clothing.

Environment

Sunrise Acupuncture provides a space that is quiet, warm, comfortable and peaceful. It is advised to dedicate the time solely for the appointment with minimum interruption from mobile phones and work obligations.